If you have some Electroneum coins in your app wallet and wish to send them to an offline paper wallet, here are the steps you can take to do so.
For starters, you’ll first need to create an offline paper wallet to which you will send the coins. See how to do that here: How to Create an Electroneum Paper Wallet.
Once your offline wallet is ready you can print it out (optional) and get started:
Using the Electroneum Andriod App
Once you are registered and logged into the app, go to the Wallet tab at the bottom. Tap on Send to show that you wish to send some coins.
You’ll now be presented with the Send screen. To enter the public wallet address of your offline wallet, tap on Scan Wallet QR Code. The app might ask permission to use your camera the first time, so click on Allow.
Bring the phone close to the public wallet QR code and make sure the entire QR code is within the clear block.
The phone will beep or vibrate once it has recognized the code.
Tip: If you are unable to scan the QR code for some reason, you can always enter the code into the space provided. The app will confirm the validity of the address with a green checkmark.
It now brings you to the payment ID screen. Payment IDs are used to distinguish between multiple people depositing to the same public address and are often used by exchanges. If you’re just transferring the money onto a paper wallet there’s no need to enter a payment ID, so just tap on Skip, I don’t Have a Payment ID.
Note: If you are using this guide to transfer to an exchange, you NEED to enter the payment ID as well, else your funds will be lost.
You are now shown a screen that asks how much ETN you would like to send. Enter the amount and then click on Review Transfer.
A screen appears showing all the codes you’ve entered and the amount you wish to send. Take a minute to review all the inputs.
Note that you will be charged a fee for this transaction. This fee differs dynamically based on network traffic but won’t be more than 0.2 ETN. This fee will be deducted from the remaining balance on your app wallet, so make sure you have enough to cover both the transfer and the fee.
If at any point you are unsure about the inputs, you can click the back button to fix them before confirming.
Once you are sure everything is perfect, click on Confirm and Send.
Enter your PIN code that you set up at registration.
After validating, you’ll be shown a success screen like the one below.
You can now click on Return to Wallet.
Take note of the message displayed. The balance on your app wallet may reduce or even be 0 until the transaction is completed. Sending another transfer before this one is completed may result in a failure of both transactions.
The main wallet screen will now show the transaction you’ve just completed as Pending. The transaction is now sent off to the blockchain to be processed by the miners. You’ll need to wait a couple of minutes for it to be confirmed.
After a while, you can refresh the wallet, and the transaction should then show as Processing. It will also show the amount sent in a red color. Red doesn’t mean anything is wrong, it just means the coins are leaving your app wallet and going to the paper wallet.
And that’s it. In the meanwhile, you can enter the transaction hash (or transaction ID) and paste into the search box at blockexplorer.electroneum.com to track the progress of your transaction in the blockchain.
A Temporary Solution for iPhone Users
While Apple is approving the iOS app on the App Store, iPhone users will be able to use the online wallet manager software to complete this process.
hi dear admin
i want to mine etn with my phone is important my country or not ?
can i send and receive my etn ? or not ?
Hello Aslan, After November 12, KYC will be required to send and receive ETN from the mobile wallet as well as Mine on Mobile. As long as you can submit level 1 of KYC, you can send / receive.
Since a few days ago I see “The wallet manager is currently down for maintenance. Please try again shortly.”
When is it going to work again?
Should be working again now.
Hi Electroneum Team,
I’m a user and I’m mining Electroneum on my mobile. I think the Electroneum team should consider adding the e-mail authentication step to ensure the safety and security of the user’s account. Because confirming withdrawal ETN with a pin code is not really a good way of avoiding property loss if someone sees a user enter their pin.
I hope the Electroneum team will consider my offer to let the Electroneum community grow further.
Good suggestion, many exchanges also have functionality like this.
Please note that this website is not affiliated to the Electroneum Team. You’ll need to contact them directly with this suggestion.
Harczi Sándor says
Hi! One week ago is not accepted from the mobile miner or the easyhash site from the mined ETN. The mobile miner already has 85 ETNs and the other 30 ETN. Previously I was credited with 10 ETN in my wallet. Why?
Payments had difficulty going through due to high load on the blockchain, so it was paused temporarily. But they have subsequently been re-enabled, so you should be getting your coins soon.
Anjanie p says
I’ve done a few transfers from online wallet to paper wallets from December to recently , all had no issues. Yesterday on transferring from online wallet to a paper wallet, the balance on online wallet didn’t change. But the transaction say – no response from blockchain. no hash/ TX all of those. none on the info.
This morning checked it, the balance deducted for the amount I sent to the paper wallet, but 5he transaction still says no response from blockchain. No TX / hash info
So I decided to try a reversed transfer ( paper wallet to online wallet) but that was more than 8 hrs. That transaction says pending, no hash / TX info.
The amount doesn’t return on the online balance. Help.
Chris M says
I have been mining for a week now and last night I had 25 Electroneum in my pending mobile miner app, and this morning it was back to 0.33 Electroneum. At first, I thought it had been transferred to my wallet but the balance still says 0. Is this a normal thing, or what’s going on with my 25 Electroneum?
Mine behaved the same way. Was missing 24 ETN from this morning. Now, after nearly 12 hours, it has been paid into my wallet. I can see the incoming transaction as well. So be patient – yours will come.
qurnia nanda irawan says
Hi Benjamin, can you help me? I’m trying to transfer my ETN balance but always get “no response from blockchain”? What can I do? Can you help me?
How are you trying to transfer the ETN? To a paper wallet or exchange?
Qurnia Nanda Irawan says
From app wallet to exchange, but not working. Always “no response from blockchain”? What can I do?
If you sent it to Cryptopia you might need to wait a while. ETN is currently in maintenance mode at Cryptopia, due to the hiccup in the blockchain that occurred over the weekend.
Also, check out this website for more info on that error.
Qurnia Nanda Irawan says
Yes, I want to try sending to Cryptopia and then I get “In maintenance”. I’m trying to send to my offline wallet but always get “No response from the blockchain”. What can I do? And is the blockchain down now? Can you help me please? Thanks, best regards.
Cryptopia is still working to get ETN out of maintenance mode. In the meanwhile, you might want to try sending your ETN to Qryptos exchange.
The blockchain is not down. Only Cryptopia is having difficulties updating to the new ETN blockchain version.
qurnia nanda irawan says
I’m trying to send to Qryptos and as always “No response from the blockchain”. Can you help me?
Hi, I’m having an issue. I sent some ETN to my offline wallet using the Android App and the transaction appears as “complete” but there is no Txhash (transaction hash). The ETN was removed from my online wallet balance… Should I be worry?
Not sure what the problem is here. Does the transaction show the green “Completed” badge? How long ago did you send it?
Michael Mueller says
I have tried this many times both with the app and on the website and I keep getting fails, and the transfer is never completed. I even sent an email to the support team with screenshots. Why am I not able to transfer funds to my offline wallet that is stored on my USB Thumb Drive?
Not sure. One thing that comes to mind is that you might not be leaving enough ETN on the online wallet for transaction fees. Are you trying to send all your ETN at once?
Michael Mueller says
The system tells me the maximum amount that I can send. The fee is 0.20 ENT so I sent the full amount in whole ETN and left anything that is below 1 ETN to cover the fee. Have you had any success contacting Electroneum.com for answers?
I’m using an iPhone X running iOS 11 but cannot seem to complete the process of moving ETN from my online wallet to my paper wallet. After I click confirm, nothing happens. I do not get the screen asking for my pin. I’ve tried several times but the transaction will not complete.
As far as I know the app is not yet available for iOS. Are you using the web-based version on your iPhone?
I’m having some trouble sending ETN from my app wallet to Cryptopia. I used to mine ETN to a paper wallet and when the app came out, I importehttps://electroneum101.com/files/d the offline wallet into the app. the import showed “failed” but the balance is correct. Now, when I’m trying to send some ETN from the app wallet to Cryptopia it keeps failing and no TX hash is generated. I checked again the offline wallet with the CLI commands and the balance there is 0, but I can see the “out” transactions on the exact same date I made the import to the app. Have you encountered this before? Thank you!
Yeah, the app is a bit buggy for all of us. I’ve seen a Facebook update from Electroneum saying that they have now identified the cause of the problem and is busy implementing some additional checks to correct it. So let’s keep our fingers crossed that these transactions will start completing successfully soon.
My ETN is currently stuck in my online wallet. I am receiving an error message saying “Unable to sync to blockchain” when I try and send from my online wallet to an offline wallet or the exchange. Is there another way to get the coins out of the online wallet? Since ETN does not provide a private key, I don’t know what to do and their support has not responded in weeks.
I’ve heard they’ve had some issues with wallets getting corrupted. But their latest Facebook updates have mentioned that they have written some new code that prevents this from happening and actively detects and restores corrupted wallets of it does happen. Since then I’ve also seen many people in the Facebook Community say that their wallets and transactions are now working without a problem.
With these fixes implemented, have you been able to successfully transfer your ETN yet?
I’ve mined some ETN, and it’s showing 20.93 ETN on asiapool.electroneum.com. The minimum payment threshold is 20 ETN. I already have more than 20 ETN but it’s showing 0 ETN when I check in my account when I login.
Are you minig to your online wallet or to a paper wallet?
So appreciate you!
I’ve read through all the comments above and still not sure my question has been addressed, which is this:
Can I send my ETN directly from Cryptopia to my paper wallet? Or do I have to channel it first through the Electroneum Online Wallet?
And if the answer is yes, and I can bypass Electroneum’s online wallet, do you think that is advisable? Or do you think it’s better to go through Electroneum’s online wallet? I am nervous as I read all the issues others have encountered.
Many thanks in advance for your help.
Cynthia, thanks for your continued support of the blog.
Yes, you can send directly from Cryptopia to a paper wallet. Just use the public wallet address of your paper wallet when withdrawing. You don’t need to go through the online wallet first.
If you withdraw directly from Cryptopia to a paper wallet you’ll save a little in transfer fees (less than 1 ETN), and have fewer chances of some system breaking.
However, Cryptopia is extremely congested right now. I’ve read this morning that they’re user base has grown from 500,000 to 1.5 million over the last 5 weeks! This is why their systems sometimes break and why they can’t keep up with customer support. They’re currently moving to new servers with increased capacity, and also appointing new people every day.
I normally don’t advise people to keep ETN on exchanges, but in this case it might be wise to just hold off for a week or two until they have completed their upgrades.
Brian Leighton says
Is it possible to store my ETN tokens on My Ether wallet?
You can create custom coins on the wallet but you need a Token Contract Address.
MyEtherWallet is only for Ethereum based coins as far as I know. Electroneum has its own seperate blockchain independent from others (though it uses the same code base as Monero).
So doubt you’ll bet able to use MyEtherWallet.
Hi Benjamin. I couldn’t get the wallet check to work on my PC and so I sent the balance to my Electroneum.com wallet. It had no funds as expected, and so I did as you suggested and sent a little of the funds to my offline wallet just to see if it works. This time it showed up in my transaction list with a hash etc. So, good news, that particular problem is now fixed. Congrats to the ETN TEAM. Thanks for your help.
Hi. I wanted to check the balance on my paper wallet, and so I sent it to the Electroneum online wallet. The balance was as I expected. And so I sent it back to my paper wallet. The ETN left my account but there was no hash or history of it being sent.
Obviously, that was worrying, and so I had to transfer it back to the online wallet to see if the balance had arrived. It had, and so I sent it to my paper wallet again. The balance left my online wallet but once again there was no hash or record of it being sent. One minute later it appeared back in my online wallet.
I want it back on my paper wallet, but I’m worried something will go wrong and I’ll lose it… Any suggestions?
Electroneum was having some troubles with submitting transactions to the blockchain the last few days. But that seems to have been fixed now, following two updates yesterday and today (as per their update email today).
One way you might want to try is to send the ETN in batches, so if one batch picks up a problem (which I doubt it will, now), the others are still intact. Or you could also send the ETN to a couple of different paper wallets.
Here’s a new article I wrote on how to check the balance of your paper wallet. Please check it out and let me know if you can observe the balance of your offline wallet in this way.
Robbie James says
Greetings from Scotland and thanks for your useful guide to transferring ETN from the online to the offline (paper) wallet. I followed all your steps and it was really straightforward and the correct amount of ETN left my online wallet and I was charged 0.05 ETN. However, I’m annoyed at myself for not taking a screen grab of the transaction hash as there is no transaction history of the switch on my online wallet. Should there be?
Is there any other way to retrieve the transaction hash so I can double check the transaction on blockexplorer.electroneum.com?
Many thanks for your really useful guides!
Thanks for the compliments, Robbie.
I experienced the same thing yesterday. I sent someone some ETN but the transaction just disappeared from both of our wallets. It was there at first and just disappeared after a few minutes. It’s been nearly a day now and it hasn’t reappeared. Luckily my balance went back to what it was before.
I think the system is still under a lot of strain and the team is sorting these things out as they go. It’s the first time this has ever been done, let alone at this scale. It’s going to be a while before the whole thing functions perfectly.
I guess if it has been a day since you posted the transaction and it has not gone through yet, it might be safe to try and send it again. I’ll do the same with mine and let you know how it goes. Next time, take a screen grab of the transaction hash so we can investigate it further.
Robbie James says
Thanks for the response, Benjamin. I’m assuming the ETN transfer to my offline wallet did go through as the ETN has left my online wallet and I was also charged for the transaction
My concern surrounds the fact that there is no log of the transfer in my online wallet transaction history. Should there be?
For my own piece of mind, I’m actually considering attempting the transaction in reverse – i.e. importihttps://electroneum101.com/files/ng the etn from my offline wallet to my online wallet – to give me the reassurance that the etn hasn’t been lost in the ether…
Wow, that’s strange indeed that there’s no record even thought the funds have left your wallet. It should be there…
Were you able to perform the transaction in reverse?
Robbie James says
Benjamin, I was able to perform the transaction in reverse and now have the coins back in my online wallet. Now to take another leap down the rabbit hole and do it all again! All the best and thanks for your help.
Dominic S Burrows says
Benjamin, can you please tell me the simplest way to view balance of my paper wallet… Is command prompt the only way?
Dominic, that seems to be the best way at the moment. I’m doing some research and plan to write an article on this soon.
TEJ MAN SUBBA says
I have transfered my entire balance to paper wallet. But there is no transaction history in my ETN account, and no transactions hash history. I tried to check the balance by inserting my paper wallet public key, but it is not showing anything. How can I check the balance now?
TEJ MAN SUBBA says
Please write the steps to transfer ETN from offline paper wallet to online wallet or to someone’s wallet, in simplest way possible.
Thanks. Will write this soon.
It would be nice to know how to transfer ETN from paper wallet to anywhere else (back to exchanges) on the laptop since I don’t use mobile apps for cryptos. Thanks in advance
Michael Nzeribe says
Can I store ETN on Coinbase?
No, Coinbase doesn’t support ETN at this time.
I wanted to transfer ETN from Cryptopia into my paper wallet but it doesn’t work. It says “Investigating deposit issues” even though it’s been about two weeks since I bought and deposited ETN on Cryptopia. Any assistance?
Where did you see this message? Never heard of it before…
Hi Benjamin, thanks for the awesome articles. It sounds like the paper wallet is the safest way to go but how can I get those coins off the paper wallet (like in a year when it’s over the moon and I want to buy something) to either my web wallet or onto my phone app? I am not a programmer or anything like that so the miner-cli route might be a bit risky for me. Thanks!
Hi Benjamin, I did some exploring and I figured out that it is actually very easy to import from the paper wallet by using the website. I am new to ETN and didn’t see this feature when I first created my account. Thanks again for the informative articles!
Awesome! Thanks for the kind words.
I’m glad you were able to figure it out! You can also use the app to import coins to your app wallet.
Firstly, great post, very informative, and thanks for the info and link to blockexplorer.electroneum.com. As a newbie to the Crypto space that will be helpful.
Before finding your blog, I sent the majority of my ETN to my paper wallet using the steps you’ve outlined in the post. After a few minutes the ETN I sent was deducted, as expected, from my mobile wallet. Shortly after that in recent transactions, the status of the transaction showed as ‘Failed”. (and still does now, 24 hours later, as I type this). When I click on “More Details”, in the pop up I see “Transaction Hash: Pending” as well as a pending Transaction Fee, so I can’t check the block explorer. And despite saying ‘Failed’ the ETN hasn’t been returned to my mobile wallet (Should it be returned if the transaction failed?)
I’ve sent a support ticket to the ETN team, and am still await a reply. In the mean time I’m looking to the internet to help find out what may have happened, and to answer some questions, because as you can imagine, I’m rather concerned that I’ve lost the majority of my ETN.
So, hopefully, if you can, and if you don’t mind, you may be able to answer my questions –
1. Since the transaction failed, should my ETN return to my mobile wallet because the transaction failed?
2. Have I lost those ETN?
3. If the transaction failed, why did the ETN come out of my mobile wallet?
4. Were did my ETN go (I double checked the wallet address to ensure it was correct.)?
5. I doubt if the ETN went to another address based on it says the transaction failed?
6. Why does it say ‘failed’ when the transaction hash and transaction fees are showing ‘pending’?
7. Is this just because of the backlog of transactions?
I realise you may not be able to answer all of the questions, but hopefully, based on your experience you may be able to point me in the right direct and ease my concern.
Hi Ben. Do you know if they are having problems with the mobile miner app directly depositing shares into the public wallets? I’ve had the miner app running for 20 hours now and I’m unsure of how the shares will get to the public address I copied in the box. Thanks!
Hi Phil. The mobile miner app won’t be available until the new year. They are beta testing it first along with the airtime partnership that was announced. They said the mobile miner won’t be available until the new year.
I think you’re probably using another mining app that mines in the traditional way using real CPU power. If that’s the case, I doubt your phone has enough CPU power to compete with the many computers worldwide. Wqit until next year for the official mining app.
Thank you. This is immensely helpful!
Being an iPhone user, it is not clear to me as to how I’d be able to transfer the ETN balance from my paper wallet to an exchange without an iphone app.
Can you help throw some light on that please?
Also, any indication on the timelines when the iPhone app is expected to be ready?
Thanks in advance.
You’ll need to do this in two steps. First import the balance of your paper wallet to the app wallet, and then send the coins from the app wallet to Cryptopia. You can do that using the online wallet manager. I’ll make a tutorial on that soon.
The team has indicated that the iPhone app won’t be available until the new year.
Djan Fox says
How do I view my paper wallet balance?
Right now it is not possible. You could use the method I outlined above to sweep all the coins in your paper wallet onto your app wallet, but I guess that is exactly what you don’t want to do.
You could load the paper wallet onto your computer using the electroneum-wallet-cli file in the full Electroneum miner, but that is quite an advanced task. And it requires you to maintain an updated copy of the entire blockchain on your own computer.
For now, you can just copy the transaction hash you got when you sent the ETN coins to your paper wallet, type it in on blockexplorer.electroneum.com to check the progress, and trust that it has been transferred safely to your paper wallet.