Here are the instructions for importing Electroneum from your offline paper wallet to the online wallet.
The process is nearly identical when using the app or using the online wallet manager, although there are some slight differences. I’ll first discuss the process for the app, and then for the online wallet manager.
ALSO READ: How to Create an Electroneum Paper Wallet
So here we go…
Using the App
Firstly, launch the app on your phone. If you haven’t done so already, login and enter your PIN.
Move to the Wallet tab at the bottom.
Tap on Receive…
…and then on the blue Import ETN From Offline Wallet button.
You can now enter your paper wallet’s public address. The easiest way to do this is to scan the QR code. Tap on Scan Public Wallet QR Code and use the camera on the next screen to scan the QR code on your paper wallet under the heading Public Wallet.
The app will insert the public address and move to the next step where you need to enter your paper wallet’s public view key. Click on Scan Private View Key QR Code. Repeat the process as above, scanning the QR code on your paper wallet under the Private View heading (you can even scan it upside down).
Finally, you’ll need to provide your paper wallet’s Private Spend key. Tap on Scan Private Spend Key QR Code, and repeat the process to scan the QR code on your paper wallet under the Private Spend heading.
Review the details of your transfer and click on Confirm and Import to start the import process. Note that the entire contents of your offline wallet will now be imported into your online wallet.
Click on Return to Wallet. You’ll be able to see the transaction on the list marked as Pending.
The imported ETN will be added to your balance once the transaction is completed.
Using the Online Wallet Manager
Note that you will need a webcam in order for this to work.
Firstly, go to my.electroneum.com, log in with your username and password, and provide your PIN (you’ll probably need to solve a couple of security captchas in the process).
Once in the Wallet Manager, click on the blue Import from Offline Wallet button.
You now need to provide the public wallet address of your offline wallet. You can type it into the box provided, but the easiest way is to scan it with your webcam. Click on the Scan QR Code button.
Google Chrome might ask you if you’d like to allow the website to use your camera. Click Allow.
Choose the correct camera from the dropdown list. Then hold your paper wallet up to the webcam, making sure the QR code under the Public Wallet heading is shown. Make sure the entire QR code is visible in the view box provided.
It will automatically enter your wallet address once the scan is successful. Click Next.
You’ll now need to provide the Private View key of your paper wallet. Repeat the process above by clicking Scan QR Code and scanning the QR code under the Private View heading.
Repeat the process one last time to scan the Private Spend key on your paper wallet. Click Scan QR Code and scanning the QR code under the Private Spend heading. Click Next.
Finally, review the details of the import and click on Confirm.
Your transaction will now be sent to the blockchain and you’ll get a success message.
You’ll be able to see the transaction in the list, marked as Pending.
Give it a few minutes for the entire process to complete.
Have any questions? Please post them in the comments below.
That should do the trick! If you’d like to transfer the ETN back to the paper wallet, use this tutorial.
The number of coins added to my wallet, but the transaction has not yet completed, and the final stage (import received) is not completed after 4 days.
Yesterday, the stress of a previously unlucky transaction transferred all my account balance into a wallet in a wallet, and after 12 hours the transfer was not completed yet, and I can not transfer it.
The best option would be to create a support ticket at support.electroneum.com.
I tried to import from a paper wallet, but it says “under maintenance” and will not progress.
Wallets are being upgraded to the newer version after fixing the Monero burning bug that was found a few days ago. Be patient while they upgrade the wallets. Should be done soon.
Off topic, sorry.
Is there a way to get the wallet address using my iPhone?
The iOS app is not approved yet. But you should be able to get it via the browser-based wallet manager by going to my.electroneum.com on your iPhone or computer.
Pratik Suthar says
Hi, I have a problem with importing ETN from offline paper wallet. When I make a request to import ETN from my paper wallet, the transaction gets completed immediately and the transaction hash does not generate. I don’t understand why the transaction hash is not generated and the transaction gets completed!
How do you know it gets completed? Usually, the transaction is displayed immediately in the list with a yellow dot (meaning it’s in progress). The transaction hash will get generated after a while, and the funds will show up in your account in a few hour’s time.
How to get the private view key of offline import wallet? And on my pending balance it is showing ETN, but it’s not transferred to my wallet. So how can I transfer ETN to my wallet?
The private view key is printed right on the paper wallet. It’s one of the 3 QR codes.
The pending balance will be transferred to your wallet in due time. Right now the blockchain is slow due to the fork, so transactions are not getting through. The team has therefore paused payouts, but the ETN you mine will accumulate in your pending balance until they enable payments again. So you won’t lose out on anything.
Really easy. Thanks for this page!
I click on Receive and then Import ETN From Offline Wallet, but where do I put the number of ETN that I want to transfer? Because I don’t know how this works, like when mining this ETN, how to transfer from mining ETN to the wallet where I can later send to anyone.
When importing your ETN from a paper wallet, the entire balance of the paper wallet is imported. There is no need to put in an amount. The reason for this is, when you expose the wallet’s private keys to the Internet by scanning them with your phone and sending them across Internet lines, they are no longer safe and secure. At that point, you should discard the old paper wallet and generate a new one, to which you can then transfer the amount of ETN you don’t need immediately.
I have imported my offline wallet. This shows complete in the application with 0 balance, but hash is not created. But when I check my back office on a PC, it shows complete & hash & ETN balance pending. Kindly let me know, what is the meaning of this?
It seems like you should just press the refresh button in your wallet on the app.
I’ve been mining Electroneum for the last 24hrs on “etn.dedpool.io”. Since yesterday I had a hash rate of around 95-158 H/Sec and now the total shares are 603 as well. But when I am searching for mined Electroneum coins, it still shows 0.00 ETN in Dedpool. Can you please help me out on this?
Furthermore, I have also tried to transfer my coins from my public wallet to my Electroneum wallet. The transaction is also complete but with 0.00 ETN.
95-158 H/s is not that fast but should get you at least a few coins. Mind sharing the public wallet address that you’re mining to, then I can help you check if you’ve made any progress.
Also, I don’t understand where you sent the ETN and from where. Care to elaborate?
Aaron Smith says
My account says “Status: Complete. Transaction hash: Pending”
And I have 0 coins added to my account. It’s been about 24 hours since I processed.
Does this mean it is still going through?
Sounds like you were making a transfer. It the transaction hash is still pending, the transaction is still in progress. Give it some more time.